Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail. Wegmans had ...

These features can help guide shoppers through the purchase process. “Customer satisfaction is susceptible to decline if any stagnation or falling behind in these areas is detected,” Morgeson ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Unveiled today, this index measures how effectively companies leverage their brand to win and retain customers and is based on three components: salience, fit, and trust. Forrester’s Customer ...

That is the lowest satisfaction rating of the acceptance of gay… Satisfaction with attitudes toward LGBTQ people are the lowest they have been since 2013, a survey from Gallup shows.