"Companies regularly collect customer-satisfaction measures ... not because they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel ...

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball. The Management Top 250 ranking compares companies using the late management ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency, ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Utilities that understand their customers’ attitudes, behaviors, and preferences are better able to target performance improvement initiatives that increase overall customer satisfaction. A study ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.