Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball. The Management Top 250 ranking compares companies using the late management ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

While customer data has long been banking's most valuable asset, the real competitive advantage comes from converting data ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

STELLANTIS N.V. Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and Manufacturing. Stellantis and Mistral AI have be ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

In this Think Tank guest column, Julie Petit from Forvis Mazars highlights critical considerations for retailers before ...

Price sensitivity research helps you answer these questions by testing different pricing options on your target audiences. By delving ...

While typical customer satisfaction metrics looked healthy ... from new to churned. Use open-ended questions like: “What surprised you during implementation?” and “What features didn ...

Q4 2024 Earnings Call Transcript February 6, 2025 PROS Holdings, Inc. beats earnings expectations. Reported EPS is $0.16, ...

Augusta Precious Metals has earned a rating of 4.98 out of 5 rating based on 741 reviews, making it the best gold IRA company ...