Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

This meticulous care explains its 95% customer satisfaction rate and strong repeat business from satisfied users. Primal Herbs’ honest work has attracted over 70,000 loyal customers across the ...