Pam Danziger reports on retail ... Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance ... in-person discussion Competitive survey data and industry reports ...

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.

DALLAS—Uh-oh. Streaming video service subscriber churn is approaching 50%, and an important measurement of customer satisfaction and loyalty has fallen below the high mark achieved during the ...