Rental car companies shifted rankings as technology determined whether many customers liked their experiences.

Origami's "net promoter score" (NPS) of 64 was the highest of all RMIS vendors profiled in the report. According to the report, the score is an indicator of customer satisfaction based on how likely ...

Drivers must have a AAA membership to purchase a AAA car insurance policy. Progressive is available to everyone. Progressive ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

Middle managers report the lowest rate of satisfaction, according to a new survey. Data from the latest edition of the annual CPA Career Satisfaction Survey shows that mid-career middle managers — ...

This approach streamlines troubleshooting, reduces operational inefficiencies, and enhances customer satisfaction. Raghu Danda, a Senior Manager in Software Development and Engineering, explores the ...

Dan Murphy’s has been voted Australia’s favourite, winning Liquor Store of the Year at the Roy Morgan Customer Satisfaction Awards for the third consecutive year. In an additional triumph ...

Image: Shutterstock Visitors to Dubai are experiencing high satisfaction levels, piloting the hospitality industry in the emirate to new levels, an industry report revealed. The authorities’ efforts ...