The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Customer satisfaction in the lodging industry has dipped over the past year, reversing two years of gains, according to data released Tuesday from the American Customer Satisfaction Index.

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...