Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.

New funding to be used to expand Lorikeet's platform and market presence, helping more companies across complex and regulated industries use AI agents to offer human quality support at scale ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Through this evaluation and performance-ranking process, HP recognised the opportunity, both internally and for HP customers, ...

PB Fintech, the parent company of Policybazaar and Paisabazaar, reported a 92 per cent year-on-year (YoY) jump in profit ...

In today’s fast-paced business world, enhancing customer engagement is essential for B2B companies. Clients expect quick, ...

I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track employee engagement. Here's how I did it. Related: 3 Ways To Boost Retention ...

demonstrating Unanet's advantages over legacy providers Winter rankings from leading market research provider G2 place Unanet GovCon ERP as no. 1 in customer satisfaction among all project-based ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...