Through this evaluation and performance-ranking process, HP recognised the opportunity, both internally and for HP customers, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

PB Fintech, the parent company of Policybazaar and Paisabazaar, reported a 92 per cent year-on-year (YoY) jump in profit ...

In today’s fast-paced business world, enhancing customer engagement is essential for B2B companies. Clients expect quick, ...

I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track ...

As lending is rapidly transforming into a technology-driven business, Synoriq has built high-quality lendingtech ...

MiaRec-Intelligent-Metrics By leveraging AI to deliver a deeper understanding of performance metrics, MiaRec IMetrics empowers organizatio ...

In today’s global business landscape, customer interaction has diversified to a point where businesses are not merely limited to telephones for communication. The richness of the internet has made ...

Discover how to create a customer ... Score. We created This metric for our team at Gorgias and shared it with merchants to get a single snapshot of their team’s performance. It combines average first ...

OP360 combines the power of AI with human agents. OP360, a global leader in CX solutions, is setting new benchmarks by combining the power ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

The highs and lows customers experience not only influence their immediate satisfaction but also build long-term loyalty.