It covers in-store pickup, curbside pickup, and drive thru, identifying insights and learnings that impact customer satisfaction scores (or CSAT) across quick-service restaurant (QSR) brands in 2020.

Use metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure how satisfied your customers are and where you can improve. Monitoring these metrics allows for ...

As customer expectations continue to rise, organizations struggle to meet the demand for fast, effective, and personalized service. Long wait times, impersonal interactions, and disjointed service ...

The new requirement, which took effect in November, means that Gold partners must have taken part in Microsoft's Customer Satisfaction (CSAT ... Microsoft will keep scores private -- only the ...

Talkdesk announced that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group.