U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

Nationwide is the best life insurance provider for diabetics, according to Investopedia research. John Hancock and State Farm also made our list. Compare coverage and cost information among the best ...

The best term life insurance with return of premium comes from Assurity, according to Investopedia research. State Farm and AAA also made our list.

Cigna is implementing changes to improve accountability, transparency and customer support amid anger at health insurers ...

Incoming TPA CEO Michael Stephens inherits an economic engine in a strong fiscal position thanks to 14 years under CEO Joe ...

Discover how business automation transforms B2B marketing and sales, boosting efficiency, personalization, and revenue growth ...

Real-time access to industry-relevant articles, images, and videos from diverse news sources allows businesses to analyze the ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...