The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Key Points Hypothesis testing provides organizations with a structured approach to evaluate assumptions using data, reducing ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Nationwide is the best life insurance provider for diabetics, according to Investopedia research. John Hancock and State Farm also made our list. Compare coverage and cost information among the best ...

The BVI government has recorded a 31.3 percent increase in customer service ratings across the territory for 2024, according to Director of Customer Service Kedimone Rubaine. Rubaine said the 2024 ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...