Global Decline Rates: Around 10-15% of card transactions fail at the point of sale (POS) or online checkout. In the United ...

Retail and food services will remain the largest sectors, representing 35% of contactless payment volume globally in 2024.

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

Contrary to official statistics, the latest IFI ... “clearly shows that workplace friendships improve mental well-being and job satisfaction,” said Zita Erős, HR director at KPMG. Four out of five ...

The ongoing challenges with response rates, response levels and weighting approach mean that labour market statistics based on both the Labour Force Survey (LFS) and Annual Population Survey (APS) ...

Dan Murphy’s has been voted Australia’s favourite, winning Liquor Store of the Year at the Roy Morgan Customer Satisfaction Awards for the third consecutive year. In an additional triumph ...

Although consumers increasingly rely on websites and mobile apps to communicate with their health plans, they often are disappointed with the experience, especially when compared with what they ...

The luxury brand took out the “Best of the Best” award in the 2024 Roy Morgan Annual Customer Satisfaction Awards with a record-breaking customer satisfaction score. Roy Morgan chief executive ...

Monthly Customer Satisfaction winners are recorded in each category throughout the year, with the annual award going to the company with the most monthly wins. More than 300 companies competed ...

On any given day or night, there are plenty of equally impressive or astonishing statistics playing out in our theaters and arenas, restaurants and nightclubs, convention floors and sky-high ...