Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

not limited survey samples (typically only 1-5%). Leveraging Generative AI: Goes beyond sentiment analysis, incorporating customer effort and resolution insights to provide a comprehensive view of ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

This article seeks to fill this gap by presenting original research findings that elucidate the strategic role of AI in ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

STELLANTIS N.V. Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and Manufacturing. Stellantis and Mistral AI have be ...

Nielsen has named Kirsten Riolo as head of consumer insights for Australia and New Zealand, leading the company’s newly ...

Compare costs, coverage, customer satisfaction, and more for the best health insurance companies in Florida. Expert picks include Aetna and Blue Cross Blue Shield.

One of the initiatives under the collaboration is an advanced in-car assistant that allows natural, conversational ...

Exit surveys come too late and rarely tell the whole story. For example, we worked with a B.I. company that learned this the hard way. While typical customer satisfaction metrics looked healthy ...