Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Survey shows that many Kenyans have multiple bank accounts driven by the need to diversify banking risk, to separate personal ...

Given the level of overall satisfaction with the mortgage process — which still involved loan officers in both the ...

Retail’s AI reinvention is underway. The winners will be those who invest responsibly in the technology, while also ...

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

As we enter 2025, the evolving managed service provider (MSP) industry faces economic, technological and business changes.

Which car insurance company offers cheaper average rates and better customer satisfaction, Geico or State Farm?

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

Frontier Fiber has one of the best internet deals right now -- fast speeds and great value for your home. Here’s what you ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...