"Companies regularly collect customer-satisfaction measures ... they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel spreadsheet ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie ...

My true feelings about course evaluations popped into my head the last time I went to Walmart for groceries. After I paid, ...

This ACSI study showed a decline in customer satisfaction with the airline industry. Frontier Airlines had the lowest ...

We want to hear from you – your feedback matters to us! MiWay has partnered with Experience Advisors (XA) to conduct the semi-annual Customer Satisfaction Survey, available both online and in person.

The Corporation of Hamilton is asking city residents and ratepayers to complete a survey so that it can assess its performance. The five-minute survey is designed to gather valuable feedback on how ...

Since customer loyalty drives sales and brand recognition, businesses should focus on increasing customer satisfaction to ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.