How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

Athene offers several common types of annuities in all states except New York. Fixed annuities. Athene's fixed annuities ...

The survey revealed the agency continues to exceed public transportation industry benchmarks in several key areas of service, ...

Customer satisfaction scores are on the rise at banks, J.D. Power latest study shows. Credit unions are, on average, showing ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

My true feelings about course evaluations popped into my head the last time I went to Walmart for groceries. After I paid, ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey ... and buses and overall satisfaction with the LIRR and ...