Rental car companies shifted rankings as technology determined whether many customers liked their experiences.

Ambient AI shows promising results in reducing clinical documentation and boosting clinician satisfaction, a study by Sacramento, Calif.-based Sutter Health researchers found. Here are six things to ...

In healthcare, patient satisfaction isn't just a feel-good metric—it's a critical component of successful practice management ...

How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?