Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...

Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...

Enterprises in France are facing competing pressures to increase their cloud investments to drive AI adoption while also cutting costs, ISG says.

Beavers can cause property damage, but they also positively impact the environment. Some are working to peacefully manage the ...

As Valentine's Day nears, many UK singles are debating whether to invest in a paid dating service subscription. This detailed guide evaluates both free and paid dating platforms, comparing their ...

The Biden administration tried a less demanding office requirement. Its results are instructive, Gleb Tsipursky writes in a ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Advanced technologies like AI and machine learning are empowering start-ups to overcome traditional obstacles.

SmithRx, a transparent, 100% pass-through modern pharmacy benefits manager (PBM), this week published its newest report, "SmithRx: Milestones and Momentum in 2024," which unveiled the company's ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...