Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...
Tuko on MSN12h
More than half of Kenyans prefer mobile banking, cite high fees and poor services in traditional banksKenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
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