AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...
In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...
Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...
The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...
Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...
A study titled Do LLMs Have Distinct and Consistent Personality?, detailed in a paper from Yonsei University and Seoul ...
Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...
Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.
The bank’s customer service tool responded ... efficiencies in back-office areas such as transaction monitoring for years. But since the first AI chatbots launched two years ago, they have ...
Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...
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