A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

AI, for instance, is increasingly capable of replacing multiple human agents in call centers ... digital marketing and customer service departments. I believe the high attrition rate within ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Starting February, tourists can seek assistance from Korean-speaking agents through the Department of Tourism's (DOT) ...

Q3 2025 Earnings Call Transcript February 4, 2025 8×8, Inc. beats earnings expectations. Reported EPS is $0.11, expectations ...

The future of customer experience is about more than just handling individual interactions - it's about crafting a seamless journey that flows across every department in your organization.Join Valerie ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...