A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

AI, for instance, is increasingly capable of replacing multiple human agents in call centers ... digital marketing and customer service departments. I believe the high attrition rate within ...

Whether that’s an actual product, an app, or even just e-commerce and customer service functionality ... Imagine being a contact center agent trying to do that for a stranger who’s taking ...

ServiceNow entered the customer service and support ... escalate requests to live agents through ServiceNow's Configurable Workspace, and integrations with Contact Center as a Service partners ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...