A Complete Guide for Quick Help. Whether you're booking a flight, hotel, or car rental, Expedia is one of the top travel ...

A Complete Guide to Hassle-Free Assistance When it comes to air travel, exceptional customer service 1-833-341-3142can make or break a journey. Delta Air Lines, one of the largest and most reliable ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Many of them today remain resistant to embracing smartbot (AI-powered chatbot) technology and prefer to continue holding onto ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

BT Group experienced impressive growth in customer interactions facilitated by Aimee. Aimee handles up to 60,000 customer conversations per week, up from about 30,000 per week just two years ago.

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI platform designed to ...

Customer experience (CX) is evolving beyond traditional touchpoints. Rapid globalization and an increasingly multilingual ...