As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...
Regularly having to engage in back-and-forth exchanges to address new or recurring tech issues can lead to frustration and will certainly lead to lost productivity.
HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.