As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

The UK telecoms regulator, Ofcom, has called on major ISPs - including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media - to provide more information in ...

THE Social Network is a 2010 American biographical drama film adapted from Ben Mezrich’s 2009 book The Accidental Billionaires. The film portrays the founding of social networking website Facebook and ...

Google's AI-powered Ask for Me dials businesses, gathers pricing and availability, and sends you a summary—freeing you from the hassle of phone calls!

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Listen to this article A former Village Bank branch in Chesterfield County is now a Dunkin’ doughnuts and coffee shop, complete with a drive-thru. Roanoke’s former First National Bank building has ...

Google is testing out a new tool that allows artificial intelligence to make calls to businesses to ask questions for you.

Tech platforms are responding to this threat now. Google has introduced call defense to the latest version of Android, than ...

Jacques Audiard’s “Emilia Pérez” is an Oscar contender unlike any other. It’s a musical, a trans parable, and a Mexico-set ...

An inflation gauge closely watched by the Federal Reserve rose slightly last month, the latest sign that some consumer prices ...