How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?

Results from the nationally representative annual KiwiSaver satisfaction survey highlight the strengths and weaknesses of different retirement savings scheme providers. “KiwiSaver customer ...

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

By improving these rates, aftermarket service providers have a strong opportunity to buoy customer satisfaction ... provider were asked ASI questions within that survey experience.

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

USAA, Guardian and Navy Mutual are among our top picks for life insurance for veterans and active-duty service members ...

Your customers are the lifeblood of your business. Attracting and then retaining a strong customer base is the key to long-term success in e-commerce.  Enticing and keeping customers will be one of ...

CEM, which stands for customer engagement management, is a phrase that is used to describe the methodical process that ...

Elite Term: Level premiums for 10, 20, or 30 years, with the ability to convert to a cash value life insurance plan up to 10 ...

The HBF New Homes Survey is one ... high quality service across the industry. The results award housebuilders with a ‘Star Rating’ based on responses to the questions, including how satisfied ...

Shopping for car insurance? We've compared State Farm and Farmers in areas such as pricing and customer service.