standardmedia.co.ke13h
Survey: Poor service, high fees drive customers to change banks
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
TMCnet21h
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
Energy companies’ customer service: Who is failing consumers?
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Business Wire1d
The American Customer Satisfaction Index (ACSI): Quarter 4, 2024
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
POWER Magazine5d
Demonstrating Electricity Value: Customer Satisfaction as a Utility Business Strategy
Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...