HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

Gregg Wallace has responded after his healthy-eating website was slammed by unhappy users for poor customer service as they ...

Here's what Cash App users in California need to know to ensure they're compensated by the mobile banking platform after the latest settlement.

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their ...

The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges ...

The IRS' free online program Direct File is now open for business and accepting tax returns. Here's what to know.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Here's what Cash App users in Kentucky need to know to ensure they're compensated by the mobile banking platform after the latest settlement.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...