Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit ...

Public bitcoin miners are rushing to build AI business lines, but there’s still room for their original mandate, says this ...

Success in the digital age beyond numbersIssued by Coligo GroupJohannesburg, 25 Feb 2025Visit our press officeFrom data to insights: Redefining contact centre success beyond traditional metrics in the ...

OS 18's Control Center layout isn't as convenient as the one on older iOS versions. The essential connectivity options are ...

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A comprehensive suite of products designed to enhance learning environments, Microsoft 365 Education has three tiers of academic plans to meet the needs of your school. Microsoft donates Office 365 ...

We believe that the best approach to modernizing a contact center is to do it in phases: automation, customer engagement, and transformation. Let’s look at each stage. How important is customer ...

These five blue-chip dividend stocks provide reliable income and the potential for growth.

To create an email contact group, open the Contacts app, tap Lists, tap Add List, type a name for your group, and add each contact. For group texts, send a group message to all desired contacts, tap ...

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This guide will cover everything from being a pay-per-call affiliate, how you stand to benefit from getting involved and how to choose the best pay per call affiliate networks. Pay per call affiliate ...