Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit ...

We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact ...

Public bitcoin miners are rushing to build AI business lines, but there’s still room for their original mandate, says this ...

Researchers studying decades of earthquake data say they have found the first evidence that, in addition to spinning backward, Earth’s inner core in changing shape.

This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...

For far too long, data center design has been shrouded in an aura of complexity ... thermal behavior, and airflow dynamics in record time. I’ve seen how these tools allow designers to focus on ...

A data center could be built at the UK’s iconic Pinewood Studios as part of a redevelopment of the site in Buckinghamshire. Pinewood Group, which runs the site at Iver near Slough, west of London, has ...

We've rounded up the top places to buy contacts online that offer competitive pricing, fast shipping and reliable service to help you find the right option for your needs. Buying contact lenses ...

The Unified Payments Interface (UPI), developed by the National Payments Corporation of India (NPCI), on its X account, warned users, saying, "Scammers are using call merging to trick you into ...