Here in Las Vegas, I asked a German girl if Germans are afraid of numbers. She said 9. Numbers are interesting, as we will ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

The latest UK Customer Satisfaction Index (UKCSI), which benchmarks customer satisfaction of over 260 of the UK’s leading businesses and has run since 2008, is 76.1 (out of 100). This is almost the ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most. M&S scored most highly among the panel of 15,000 consumers, ...

That’s the question we asked more than 1,000 consumers (citizens) aged 18-70 in our annual customer service and CX research (sponsored by RingCentral), and 25% said “Yes.” While one in four ...

These features can help guide shoppers through the purchase process. “Customer satisfaction is susceptible to decline if any stagnation or falling behind in these areas is detected,” Morgeson ...

TSG recognized CSG Forte as the payment gateway provider with the "Best Gateway Uptime" and "Lowest Minute Outage" in North America.

Unveiled today, this index measures how effectively companies leverage their brand to win and retain customers and is based on three components: salience, fit, and trust. Forrester’s Customer ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.