HousingWire1d
InGenius hires Sue Woodard as chief customer officer
Mortgage and real estate data provider InGenius has tapped industry veteran Sue Woodward as its new chief customer officer.
CVS’s Locked Display Fix: Trading One Type Of Friction For Another
CVS Pharmacy thinks it has found a solution to customer complaints about locked display cases - but the cure may be worse ...
If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a minimum ...
That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've all had it, right? Now it turns out HP has introduced a minimum 15 wait to ...
From Numbers To Narratives: The Power Of Customer Engagement
CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...