Gold has surged 4.8% in a week, nearing $2,870 amid trade wars, record central bank buying, and soaring demand. Will it hit ...

Competition leading to price wars would hurt SF’s margin. Price wars also make it difficult to pass on higher costs. Fuel costs are an important part of transportation costs, and the latter made up 33 ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

I N HIS BOOK, Kaizen, Masaaki Imai, a Japanese management consultant, explains that customer satisfaction and loyalty depend ...

The models that top the owner satisfaction ratings deliver on the manufacturer’s promises of luxury, fuel and energy efficiency (gas or electric), or pulse-quickening performance and are often ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...