As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Q3 2025 Earnings Call Transcript February 6, 2025 Operator: Good day, and welcome to the Haemonetics Third Quarter Fiscal ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Several organizations throughout various locations are lending a helping hand to those affected by the wildfires. LA Downtown News will continually update this list online.

Central Maine Power and Versant Power encourage customers who are struggling to pay bills to call to enroll in payment plan ...

based on a study by global customer engagement software company Khoros, while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

Some masseuses also said service hours are flexible and can be arranged for the customer's convenience. Such parlours began appearing in the neighbourhood more than a year ago. In late 2023 ...

Defence Minister Bill Blair is dismissing calls from his department's watchdog to offer immediate compensation, and physical and psychological care, to a group of former combat advisers denied ...

Stam, one of the best defenders of his generation and a colleague of van Nistelrooy at Manchester United and with the Dutch national team, has said he would answer the call if he was wanted at City.