Set up a simple welcome email. When someone subscribes to your newsletter, welcome them with an email reminding them why they ...

Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Whether they take the form of a fabricated video, cloned voice or contrived image, deepfakes can erode trust and disrupt ...

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

To quickly receive support from Expedia customer service, dial 1-866-325-7012. Save this number for easy access whenever you ...

I think we got some opinions across, and hopefully some questions will resonate to some resolutions in the future,” said ...

Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

Humane is bailing on its promises because it turns out that the hardware and services it sold weren’t worth much of anything.

As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

With this quick trick, email recipients will never be able to get away with saying they didn't see your email again.

Clearly stating the purpose or what you’re asking for in the first sentence or two of the email and including only essential contextual information, helps the recipient quickly understand and respond ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that ...