Customer service plays a central role in your business's success, and it's crucial that you improve customer service ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

How do you use data and analytics to personalize your marketing efforts and improve the customer experience ... including heat mapping of service page interactions, average time spent on FAQs ...

Shep Hyken is a customer service/CX expert ... and other forms of automated self-service have been steadily improving over the years. By the way, NLP is a fancy term that means the computer ...

Adrian Swinscoe writes about service and the customer’s experience. Recently, I was invited to participate in a discussion about how to improve customer service outcomes. At one point in the ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

The utility says the new four-person team will “quickly respond to customer needs ... operational insight and support for our ...

The Hard Rock Café is using a new mobile tool to improve its customer service and increase customer loyalty. For the SMS initiative, the Hard Rock Café tapped the new Web-based software from ...