Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

As the head of customer service technology initiatives ... where he completed a master's in information systems, to his current role at Align Technology demonstrates resilience and resourcefulness.

strategic plans while delivering excellence in customer service. In support of this mission, we will: Partner with the University community to understand and enable the information technology needs of ...

The AI system, developed through a collaborative effort between the company’s technology and customer service department, demonstrates superior response times and accuracy compared to traditional ...

AI can be applied in various business areas such as accounting and finance, customer service, recruitment, cybersecurity, sales and marketing, supply chain and logistics, information technology (IT) ...