The most effective technology solutions emerge when companies truly listen to their customers. In an era defined by constant ...

Egypt's Minister of Communications and Information Technology, Amr Talaat, officially inaugurated the new headquarters of TTEC, a global leader in customer experience technology and services, in the ...

GPTBots' integration of DeepSeek is more than just a technological advancement-it's a commitment to empowering businesses to thrive in the AI-driven era. By combining DeepSeek's advanced capabilities ...

In its twelfth edition of The Safe Side, our ongoing series to help you stay safe online, we break down fake IVR call scams ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

It’s not clear how many users were impacted by the data breach, though Grubhub notes that “contact information of campus ...

Guerrero is an accomplished information technology innovator and leader. Guerrero joined Citizens in 2021 as a Vice President of Information Technology, she drives technology as a crucial enabling ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

M TN Zambia has teamed with blackNGreen, a technology business, to introduce Call Natasha, an Artificial Intelligence (AI) ...

This step enables the ecosystem to quickly improve the verification process of consumer identities and build unified ...