Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

The travel segment reverses the gains in satisfaction it enjoyed last year, according to the American Customer Satisfaction ... year — slips 4% to an ACSI score of 74 amid softening demand ...

Orbitz sits in last place after dropping a striking 10% to an ACSI score of 66. ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC.