tom's Hardware on MSN21h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...
HP is apparently forcing customer support callers to wait 15 minutes before talking to anyone
HP doesn’t want you to talk to customer support. The objective behind HP’s decision to make getting in touch with customer ...