Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

According to the report, 73% of Ghanaian consumers use it weekly. Thirty two percent use it for transfer of money, while 28% use to pay bills and 54% use it to purchase airtime, ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality.