Monitordaily2h
U.S. Customer Satisfaction Drops 0.8% in Q4/24
Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...
TMCnet23h
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...