Variation reduction is key to reliability and productivity improvement ... it miserably fails as a predictor of customer satisfaction. The quality loss function serves that purpose very well.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Molex, a global leader in electronics and interconnectivity solutions, is a shining example of how to leverage advanced ...

"AI is essential in modern customer engagement for operational efficiency and customer satisfaction," said Dave Michels, Principal Analyst, TalkingPointz. "Intermedia's AI Agent Assist brings ...

Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit ...