MRO Corp has once again cemented its leadership in the release of information (ROI) services market, earning the prestigious ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

TECOM Group PJSC today announced a record AED2.4 billion in revenue, representing an 11 percent year-on-year (YoY) increase, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Kenyans complain about other issues such as illegal internet provision, dissatisfaction with customer service and network ...

A list of winning staffing agencies and their client, talent, and employee satisfaction ratings were released today on ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...