Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

TECOM Group PJSC today announced a record AED2.4 billion in revenue, representing an 11 percent year-on-year (YoY) increase, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Kenyans complain about other issues such as illegal internet provision, dissatisfaction with customer service and network ...

A list of winning staffing agencies and their client, talent, and employee satisfaction ratings were released today on ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...