White Bear Lake Area Schools (WBLAS) recently conducted a community and parent survey to gather insights into the district's performance and community perception. The results, presented by Peter Leath ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

The Valentine’s Scale asks the user seven questions, with a combination of specific questions, for example about problem-solving, conflict resolution, and communication, and more general questions, ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

In 2023, the average life satisfaction rating in the EU was 7.3 out of 10, with Finland leading at 7.8. Greece scored 6.9, placing it among the lowest in the bloc alongside Latvia and Bulgaria. While ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of ...

Axios Visuals Americans are as dissatisfied as ever with conditions in the U.S., according to an annal Gallup survey conducted shortly before President Trump's return to the White House. Why it ...