RSA is approaching passwordless as a broader platform capability and not simply a convenient new form of authentication. While many vendors offer surface-level point products, RSA delivers ...

Oomnitza, the leader in Modern IT Asset Management (ITAM), today announced an expanded partnership with Zendesk, Inc. through a new strategic alliance with Zirous, a premier technology solutions and ...

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%. ServiceNow focuses on the largest ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

Tray.ai, innovator of the AI-ready composable integration platform, today unveiled its IT Service Management (ITSM) Agent, a powerful addition to its growing ...

We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

We have reviewed our current staffing levels which will remain unchanged for the next period so we will retain the temporary changes to the IT Service Desk's opening hours. These changes will ensure ...

sudo apt install wget wget https://raw.githubusercontent.com/freescout-help-desk/freescout/dist/tools/install.sh chmod u+x install.sh sudo ./install.sh You will also ...

To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change management.

“Students frequently sought help when their optional practical training (OPT) applications were mishandled, threatening job offers they had already accepted,” wrote Rajiv S Khanna, an immigration ...