Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

EY India's latest report, 'How much productivity can Generative AI (GenAI) unlock in India? The AIdea of India: 2025', forecasts a significant boost in retail productivity by 35 to 37% within the next ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...