Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...
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Clients push banks to grow branches despite high costCommercial banks will continue expanding their branch network this year as consumers maintain their penchant for physical outlets to access key services, a new industry surveys showed.Despite the ...
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More than half of Kenyans prefer mobile banking, cite high fees and poor services in traditional banksKenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...
Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.
Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...
No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.
This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...
Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.
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