Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Mobile banking has emerged as the most preferred banking channel.This is according to the Kenya Bankers Association (Banking Customer Satisfaction Survey 2024).The second option is the bank branch ...

Kenya Bankers report found that 47.3% of customers leave their banks due to poor service, while 46% cited high fees as a ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...